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From $19 per day
Free delivery & dry cleaning
Next day delivery
Dress hire | Free delivery & dry cleaning
  1. Piece fit
    1. If the piece doesn’t fit, Never Twice will credit you the cost to hire your piece minus $25 (non-refundable processing fee for outfit cleaning, steaming and return shipping of subsequent outfit) which you can then use to hire another piece or purchase accessories (if available) from Never Twice (a Size-Credit). 
    2. You must request a Size-Credit before your event and before the piece is returned to us.
    3. If you request a Size-Credit, Never Twice has the right to refuse the request if it forms the view, in its sole discretion, that the piece has been worn by you. The piece must be tried on before the protective ribbon is removed. If the protective ribbon is cut or tampered with in any way, you will not be eligible for any Size-credit, refund or exchange for this order.
    4. Never Twice will determine the outcome of your request or a Size-Credit once the piece has been returned to Never Twice.
    5. Size-Credits and all other credit or discount codes are not exchangeable for cash and are valid until the expiry date given when the credit is issued.
  2. Returning your piece to Never Twice
    1. You must lodge the return parcel over-the-counter with Australia Post on the day you have agreed to return it to Never Twice.  However, if you hire ends on a day on which your nearest Australia Post office is closed, you must post the piece back to us on that day via a street-side yellow (not red) Australia Post box.
    2. You must place the piece in the return pre-paid express post bag provided to you. If you lose the pre-paid express post bag, you must return the piece to Never Twice in suitable packaging via Express Post at your own expense.
    3. You must post the piece back to Never Twice on your nominated return date. If you fail to do so, Never Twice may charge you the daily rate for the piece you have hired for every day the piece is late.
  3. Your reliance on website images
    1. Pieces may appear different in colour, style and fit to the website images provided by Never Twice.
    2. Never Twice is not liable for any difference between the website image and the piece you hire.
  4. Postage
    1. You will receive your piece on or before the day you have asked to receive it.
    2. If the piece does not arrive to you on time due to our shipping partner’s fault, Never Twice will give you a full refund.
    3. You must provide correct shipping address details to Never Twice.  If you fail to provide correct shipping address details, Never Twice will not be liable for any loss or damage suffered.
    4. The piece is at your risk as soon as it is posted to you by Never Twice and remains at your risk until received by Never Twice.
  5. Cancellation
    1. You must contact us as early as possible regarding cancellations, and our customer service team will assist you. Cancellations must be made at least 14 days before the start of your booking in order to issue you a refund. Otherwise, store credit will be given. If the item has already been shipped to you when you inform us about the order cancellation, we are unable to issue you a refund or a store credit.
  6. If the piece is lost, stolen or not returned
    1. If the piece is lost, stolen or not returned to Never Twice within 14 days after you agreed to return it to Never Twice, Never Twice will charge you 150% of the RRP listed on our site for the piece. This is on top of the hire payment.
  7. If the piece is damaged
    1. If the piece is damaged during the time you have hired it, including in transit, and the piece:
      1. can be repaired - you will be charged the cost price to repair the piece plus 10%;
      2. cannot be repaired - Never Twice will charge you 150% of the RRP listed on our site for the piece. This is on top of the hire payment. We require the piece to be sent back to us at the end of your booking.
        Damage includes but is not limited to stains, missing beads or other features of a piece, faulty or broken zippers, rips, tears, fraying and fire.
    2. While the piece is in your possession, you must care for it as if were your own.
  1. Payment terms
    1. As soon as you complete your booking for the piece, your chosen method of payment will be charged the full cost to hire your piece for the requested period.
    2. You preauthorise Never Twice to charge your chosen method of payment which can be called upon if another term of these Hiring Conditions requires you to pay Never Twice (for instance, in the case of damage to the piece, as set out in section 7(a) above).
    3. If your payment method is declined, you agree to indemnify Never Twice from all costs incurred to recover any payment from you, including but not limited to interest and legal costs on an indemnity basis.
  2. Privacy
    1. Please see our Privacy Policy.
  3. Accuracy, completeness and timeliness of information
    1. Never Twice is not responsible if information made available on the Never Twice website is not accurate, complete or current. The material on the Never Twice website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Never Twice website is at your own risk.
    2. The Never Twice website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of the Never Twice website at any time, but Never Twice has no obligation to update any information on the Never Twice website. You agree that it is your responsibility to monitor changes to the Never Twice website.
  4. Accuracy of information
    1. Never Twice reserves the right to refuse any order you place.
    2. You agree to provide current, complete and accurate information for all purchases from Never Twice. You agree to promptly update your account and other information, including your email address and credit card details, so that Never Twice can complete your transactions and contact you as needed.
    3. Occasionally Never Twice may publish information that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Never Twice reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate or incomplete at any time without prior notice (including after you have submitted your order).
  5. Terms of Service
    1. These Hiring Conditions are to be read in conjunction with our Terms of Service.
    2. In the event of inconsistency, the terms of the Hiring Conditions will prevail.
  6. Severability of terms, entire agreement and amendments
    1. In the event that any provision of these Hiring Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Hiring Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.
    2. These Hiring Conditions and any policies or operating rules posted by Never Twice on the Never Twice website constitutes the entire agreement and understanding between you and Never Twice, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written (including, but not limited to, any prior versions of the Terms of Service).
    3. Never Twice has the sole discretion to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check the Never Twice website periodically for changes. Your continued use of or access to the Never Twice website following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

You agree to be bound by the above conditions upon entering nevertwice.com.au.  If you do not agree to these conditions, you must exit the website immediately.